stuck to black screen when try to power off or restart

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Dragan
Posts: 3
Joined: Fri Mar 09, 2018 3:59 am

stuck to black screen when try to power off or restart

#1 Post by Dragan »

Hi,
I have problem after update system. When try to power off, getting stuck to black screen with display back lit on.

The following packages will be upgraded:
apt-notifier (18.03.03mx17+4 => 18.03.07mx17+1)
desktop-defaults-xfce-mx17 (0.7.17.6 => 0.7.17.8)
mx-conky-data (20180227.mx17 => 20180308.mx17)
mx-remastercc (18.3 => 18.3+1)
4 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.


The same happens on Dell 5567 and Dell 5770. After fresh installation of MX 17 everything work fine
till update system and problem starts again.

I’m using MX long time, on those laptops, with no issue.

Thanks


Dell 5567:

CPU: Dual core Intel Core i7-7500U (-MT-MCP-) cache: 4096 KB
clock speeds: max: 3500 MHz 1: 700 MHz 2: 794 MHz 3: 945 MHz 4: 957 MHz
Graphics: Card-1: Intel Device 5916
Card-2: Advanced Micro Devices [AMD/ATI] Topaz XT [Radeon R7 M260/M265 / M340/M360 / M440/M445]
Display Server: x11 (X.Org 1.19.2 )
drivers: modesetting,ati,amdgpu (unloaded: fbdev,vesa,radeon)
Resolution: 1920x1080@60.05hz
OpenGL: renderer: Mesa DRI Intel HD Graphics 620 (Kabylake GT2)
version: 4.5 Mesa 13.0.6
Audio: Card Intel Device 9d71 driver: snd_hda_intel Sound: ALSA v: k4.15.0-1-amd64
Network: Card-1: Qualcomm Atheros QCA9377 802.11ac Wireless Network Adapter driver: ath10k_pci
IF: wlan0 state: down mac: d6:d9:79:8e:03:03
Card-2: Realtek RTL8101/2/6E PCIE Fast/Gigabit Ethernet controller driver: r8169
IF: eth0 state: up speed: 100 Mbps duplex: full mac: 18:db:f2:5a:35:64
Card-3: Atheros
IF: null-if-id state: N/A speed: N/A duplex: N/A mac: N/A
Drives: HDD Total Size: NA (-)
ID-1: /dev/sda model: TOSHIBA_THNSNK25 size: 256.1GB
ID-2: USB /dev/sdb model: USB_DISK_3.0 size: 15.5GB
Partition: ID-1: / size: 13G used: 482M (4%) fs: overlay dev: N/A
Sensors: System Temperatures: cpu: 44.0C mobo: N/A gpu: N/A

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dolphin_oracle
Developer
Posts: 19928
Joined: Sun Dec 16, 2007 1:17 pm

Re: stuck to black screen when try to power off or restart

#2 Post by dolphin_oracle »

are you using the RC 17.1 or the current MX17 as a starting point?

the updates shouldn't be affecting shutdowns, but stranger things have happened.

Do you make any customizations in /etc/X11 or in /etc/modprobe.d by any chance?
http://www.youtube.com/runwiththedolphin
lenovo ThinkPad X1 Extreme Gen 4 - MX-23
FYI: mx "test" repo is not the same thing as debian testing repo.

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Dragan
Posts: 3
Joined: Fri Mar 09, 2018 3:59 am

Re: stuck to black screen when try to power off or restart

#3 Post by Dragan »

Hi.
Thanks for replay.
I'm using MX17. No modification. I try to install fresh system and problem come back after update.

Regards

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dolphin_oracle
Developer
Posts: 19928
Joined: Sun Dec 16, 2007 1:17 pm

Re: stuck to black screen when try to power off or restart

#4 Post by dolphin_oracle »

Dragan wrote:Hi.
Thanks for replay.
I'm using MX17. No modification. I try to install fresh system and problem come back after update.

Regards
What kernel?
http://www.youtube.com/runwiththedolphin
lenovo ThinkPad X1 Extreme Gen 4 - MX-23
FYI: mx "test" repo is not the same thing as debian testing repo.

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Dragan
Posts: 3
Joined: Fri Mar 09, 2018 3:59 am

Re: stuck to black screen when try to power off or restart

#5 Post by Dragan »

I use 4.14 and try 4.15 and is even worst.
Now testing debian 4.9.

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JayM
Qualified MX Guide
Posts: 6793
Joined: Tue Jan 08, 2019 4:47 am

Re: stuck to black screen when try to power off or restart

#6 Post by JayM »

Margaret59 wrote: Wed Aug 07, 2019 6:51 am If you can't see on the external monitor at all, or the problem occurs on the external monitor as well, then it is probably the graphics card/GPU that is the problem, which may require the motherboard be replaced.
Dragan didn't say anything about an external monitor. It's a laptop.

Dragan, why are you installing MX-17? It will just update iyself to MX-18.3 anyway so you may as well just install that in the first place. Or is there an issue with 18's default 4.19 kernel?
Please read the Forum Rules, How To Ask For Help, How to Break Your System and Don't Break Debian. Always include your full Quick System Info (QSI) with each and every new help request.

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Utopia
Administrator
Posts: 3245
Joined: Sun Apr 29, 2007 11:53 am

Re: stuck to black screen when try to power off or restart

#7 Post by Utopia »

Margaret59's post deleted as spam. Copied from another forum.
Henry

Huckleberry Finn

Re: stuck to black screen when try to power off or restart

#8 Post by Huckleberry Finn »

Dragan wrote: Sat Mar 10, 2018 2:26 pm I use 4.14 and try 4.15 and is even worst.
Now testing debian 4.9.
There's also (and I'm using at the moment flawlessly) 5.2.3 at the stable repo.. maybe you'd like to give a try... (with 4.9.186 )

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