Frozen desktop & browser

[nalerive]

Hi all!

I've been having problems with my desktop environment, which also affects anything that involves opening a window (internet browser, file manager, terminal, etc.). I've tried running

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xfwm4

and that has helped to some extent: I can browse again, but my desktop still does not work (no clock widget, right click does nothing, no files visible).

Once I could not even see the cursor, so I run

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startx

and that worked, but
- I had the other desktop background (blue, with the little mouse)
- and after restart, the problem came back again.

I tried that again today, and so far so good (no clock & cpu widget, though): I can see my files and use the right click, but I am afraid the problem is not really fixed. Any idea what it might be?

For more details:

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Linux nalerive 4.15.0-1-amd64 #1 SMP Debian 4.15.4-1~mx17+1 (2018-02-23) x86_64 GNU/Linux

Thanks in advance!

[Richard]

1. Did you check the md5sum of the ISO you downloaded?
2. If you can execute in a terminal

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sudo inxi -Fx

then copy and post the output in the forum
between </> tags then someone may be able to obtain some clue as to what has gone wrong?

[nalerive]

Thanks for the quick reply, Richard!
On my laptop I run

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sudo inxi -Fx

and I got this:

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System:    Host: nalerive Kernel: 4.15.0-1-amd64 x86_64 bits: 64 compiler: gcc v: 6.3.0 
           Desktop: N/A Distro: MX-17.1_x64 Horizon March 14  2018 
           base: Debian GNU/Linux 9 (stretch) 
Machine:   Type: Laptop System: Acer product: Swift SF314-51 v: V1.09 
           serial: NXGKKEH0137110318B7200 
           Mobo: Acer model: M3_SK v: V1.09 serial: NBGKK1100J7100D5647200 UEFI [Legacy]: Insyde 
           v: 1.09 date: 05/17/2017 
Battery:   ID-1: BAT0 charge: 44.9 Wh condition: 44.9/48.3 Wh (93%) model: AC14B8K status: Full 
CPU:       Topology: Dual Core model: Intel Core i7-7500U bits: 64 type: MT MCP arch: Kaby Lake 
           rev: 9 L2 cache: 4096 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 23232 
           Speed: 800 MHz min/max: 400/3500 MHz Core speeds (MHz): 1: 800 2: 800 3: 800 4: 800 
Graphics:  Device-1: Intel driver: i915 v: kernel bus ID: 00:02.0 
           Display: server: X.Org 1.19.2 driver: modesetting unloaded: fbdev,vesa 
           resolution: 1920x1080~60Hz 
           OpenGL: renderer: Mesa DRI Intel HD Graphics 620 (Kabylake GT2) v: 4.5 Mesa 13.0.6 
           direct render: Yes 
Audio:     Device-1: Intel driver: snd_hda_intel v: kernel bus ID: 00:1f.3 
           Sound Server: ALSA v: k4.15.0-1-amd64 
Network:   Device-1: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter 
           driver: ath10k_pci v: kernel port: 3040 bus ID: 02:00.0 
           IF: wlan0 state: up mac: 58:00:e3:91:02:95 
Drives:    Local Storage: total: 476.94 GiB used: 86.17 GiB (18.1%) 
           ID-1: /dev/sda vendor: Micron model: 1100 MTFDDAV512TBN size: 476.94 GiB temp: 23 C 
Partition: ID-1: / size: 466.36 GiB used: 86.17 GiB (18.5%) fs: ext4 dev: /dev/sda1 
           ID-2: swap-1 size: 2.00 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda2 
Sensors:   System Temperatures: cpu: 37.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Info:      Processes: 184 Uptime: 17m Memory: 7.67 GiB used: 920.9 MiB (11.7%) Init: SysVinit 
           runlevel: 5 Compilers: gcc: 6.3.0 Shell: bash v: 4.4.12 inxi: 3.0.25 

And on my desktop computer, which also has the same problem:

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System:    Host: NataliaPC Kernel: 4.15.0-1-amd64 x86_64 bits: 64 compiler: gcc v: 6.3.0 
           Desktop: Xfce 4.12.3 Distro: MX-17.1_x64 Horizon March 14  2018 
           base: Debian GNU/Linux 9 (stretch) 
Machine:   Type: Desktop System: LENOVO product: 10FGS0TC00 v: ThinkCentre M900 serial: S4AK2626 
           Mobo: LENOVO model: 30BC v: SDK0J40700 WIN 3258066411168 serial: N/A 
           UEFI [Legacy]: LENOVO v: FWKT5AA date: 09/23/2016 
Battery:   Device-1: hidpp_battery_0 model: Logitech K780 Multi-Device Wireless Keyboard 
           charge: Full status: Discharging 
CPU:       Topology: Quad Core model: Intel Core i5-6500 bits: 64 type: MCP arch: Skylake-S 
           rev: 3 L2 cache: 6144 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 25536 
           Speed: 900 MHz min/max: 800/3600 MHz Core speeds (MHz): 1: 900 2: 900 3: 900 4: 900 
Graphics:  Device-1: Intel HD Graphics 530 driver: i915 v: kernel bus ID: 00:02.0 
           Display: server: X.Org 1.19.2 driver: modesetting unloaded: fbdev,vesa 
           resolution: 1920x1080~60Hz 
           OpenGL: renderer: Mesa DRI Intel HD Graphics 530 (Skylake GT2) v: 4.5 Mesa 13.0.6 
           direct render: Yes 
Audio:     Device-1: Intel Sunrise Point-H HD Audio driver: snd_hda_intel v: kernel 
           bus ID: 00:1f.3 
           Sound Server: ALSA v: k4.15.0-1-amd64 
Network:   Device-1: Intel Ethernet I219-LM driver: e1000e v: 3.2.6-k port: f040 bus ID: 00:1f.6 
           IF: eth0 state: up speed: 100 Mbps duplex: full mac: 4c:cc:6a:a7:71:d1 
Drives:    Local Storage: total: 465.76 GiB used: 65.76 GiB (14.1%) 
           ID-1: /dev/sda vendor: Seagate model: ST500DM002-1SB10A size: 465.76 GiB temp: 25 C 
Partition: ID-1: / size: 455.31 GiB used: 65.76 GiB (14.4%) fs: ext4 dev: /dev/sda1 
           ID-2: swap-1 size: 2.00 GiB used: 780 KiB (0.0%) fs: swap dev: /dev/sda2 
Sensors:   System Temperatures: cpu: 29.8 C mobo: 27.8 C 
           Fan Speeds (RPM): N/A 
Info:      Processes: 205 Uptime: 3h 20m Memory: 7.69 GiB used: 1.63 GiB (21.2%) Init: SysVinit 
           runlevel: 5 Compilers: gcc: 6.3.0 Shell: bash v: 4.4.12 inxi: 3.0.25

Any ideas?

Thanks in advance!

[Stevo]

There's the option of switching from the modesetting video driver to the intel one in MX Tweak*. Or maybe it's some bug in our particular kernel, and a newer one installable from MX Package Installer would help (you keep the original kernel as a backup boot option).

MX Tweak just installs a /etc/X11/xorg.conf.d/20-intel.conf file, so if that somehow renders the GUI unbootable, boot to a text mode login and remove it after logging in:

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sudo rm /etc/X11/xorg.conf.d/20-intel.conf

and the system will revert to the default modesetting driver on the next boot.

[nalerive]

Hi again,

I tried Stevo's suggestion:

</s>There's the option of switching from the modesetting video driver to the intel one in MX Tweak*<e>

Unfortunately, nothing happened, which I can see because I cannot access to my desktop through right click, only via file manager.
What should I do here?:

</s>maybe it's some bug in our particular kernel, and a newer one installable from MX Package Installer would help (you keep the original kernel as a backup boot option)<e>

Is there something different I could try via MX Package Installer?

FYI: I can still work on my laptop and desktop, but they keep crashing from time to time after booting. The only thing that still helps me to some extent is running

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xfwm4

but that hasn't solved the problem.

Thanks

[Stevo]

Check the kernel section in MXPI for installing a recent kernel.