Welcome!

The kernel problem with recent updates has been solved. Find the solution here

Important information
-- Required MX 15/16 Repository Changes
-- Information on torrent hosting changes
-- Information on MX15/16 GPG Keys
-- Spectre and Meltdown vulnerabilities

News
-- Introducing our new Website
-- MX Linux on social media: here

Current releases
-- MX-18.3 Point Release release info here
-- Migration Information to MX-18 here
-- antiX-17.4.1 release info here

New users
-- Please read this first, and don't forget to add system and hardware information to posts!
-- Here are the Forum Rules

My printer won't print from any browser! URGENT!

Report Bugs, Issues and non- package Requests
Post Reply
User avatar
sbcwinn
Forum Novice
Forum  Novice
Posts: 3
Joined: Mon May 20, 2019 9:29 pm

My printer won't print from any browser! URGENT!

#1

Post by sbcwinn » Mon May 20, 2019 9:41 pm

:bagoverhead:

I am new to MX Linux. I love it. But I am a newbie.

I have a Canon MG2500 printer. It is not a netwrok printer and is connected via a USB cable.

The printer works fine with any LOCAL App.

It suddenly stopped printing from any app on the cloud..... (I.E. Word / Docs / etc...)

I do get an error message sometimes. That is very general in nature.

But, after I run the debug wizard that comes up, it says "Filter Failed."

Does anybody know how to fix this?

This for me is urgent because this printer is used for shipping. Aside from the Internet, it is not on a network of any kind.

THANKS!!!

User avatar
tascoast
Forum Regular
Forum Regular
Posts: 1166
Joined: Sat Aug 06, 2011 4:58 am

Re: My printer won't print from any browser! URGENT!

#2

Post by tascoast » Mon May 20, 2019 10:07 pm

I realise this is a temporary solution, but how about saving documents and printing locally via Libre Office etc?

Someone will likely have some technical advice as to why you cannot access printing via cloud applications.
Lenovo ThinkCentre A58 4GBRAM (64-bit), MX17/MX-16/antiX17/Mint 19

User avatar
towwire
Forum Regular
Forum Regular
Posts: 574
Joined: Fri Oct 15, 2010 12:15 pm

Re: My printer won't print from any browser! URGENT!

#3

Post by towwire » Tue May 21, 2019 12:26 am

Until someone with the know how to help with sending a print job to your printer, maybe print to a file as "something.pdf" and then printing the pdf. Since you say the local apps work, this should help until it's fixed.
Normal people think "If it ain't broke, don't fix it".
Engineers think "If it ain't broke, it doesn't have enough features yet".

User avatar
sbcwinn
Forum Novice
Forum  Novice
Posts: 3
Joined: Mon May 20, 2019 9:29 pm

Re: My printer won't print from any browser! URGENT!

#4

Post by sbcwinn » Tue May 21, 2019 11:48 pm

That in fact is what I am doing.

But shipping takes twice as long.

If anyone can help, please I am desperate.

Sbcwinn

User avatar
JayM
Qualified MX Guide
Posts: 2116
Joined: Tue Jan 08, 2019 4:47 am

Re: My printer won't print from any browser! URGENT!

#5

Post by JayM » Wed May 22, 2019 12:00 am

sbcwinn wrote:
Mon May 20, 2019 9:41 pm
It suddenly stopped printing from any app on the cloud..... (I.E. Word / Docs / etc...)

I do get an error message sometimes. That is very general in nature.

But, after I run the debug wizard that comes up, it says "Filter Failed."
Can you provide more information? What are you using to access these cloud services and what cloud provider are you using? Office 365? Google Drive? What are you using to open and try to print your documents? Can you provide the exact text of all error messages?
Please read How To Ask For Help and How to Break Your System.
MX User Manual: hold down ALT and press F1. Further information may be found in the MX Wiki.

User avatar
figueroa
Forum Regular
Forum Regular
Posts: 403
Joined: Fri Dec 21, 2018 12:20 am

Re: My printer won't print from any browser! URGENT!

#6

Post by figueroa » Wed May 22, 2019 12:07 am

The problem doesn't make any sense, because a web browser is a LOCAL application. If you can print from any other local application, you can print from any browser, unless you have a browser problem. However, "filter failed" is a local printing CUPS error message. Possibly your browser isn't printing to the same printer as your other local apps.

According to Canon the MX2500 does not have Linux drivers. According to OpenPrinting this series is a paperweight. https://www.openprinting.org/printer/Canon/Canon-MG2520
Andy Figueroa
Using Unix from 1984; GNU/Linux from 1993

User avatar
Sparky
Forum Regular
Forum Regular
Posts: 478
Joined: Sun Dec 23, 2018 7:07 pm

Re: My printer won't print from any browser! URGENT!

#7

Post by Sparky » Wed May 22, 2019 12:14 am

copy and paste to featherpad and print from there.
MX Linux Asus F552, 12GB RAM, 1TB HDD

User avatar
sbcwinn
Forum Novice
Forum  Novice
Posts: 3
Joined: Mon May 20, 2019 9:29 pm

Re: My printer won't print from any browser! URGENT!

#8

Post by sbcwinn » Sat May 25, 2019 7:16 pm

I do download the documents and print locally, but that isn't how it is supposed to work, is it?
This was not happening originally. It just started suddenly.
I have had this pinter for quite a while and I did test it on another computer running Ubumtu and there was no issue.were both tested with the same results.

Can somebody please help?

Thanks.

PS the Canon Linux drivers and the CUPS drivers

User avatar
fehlix
Developer
Posts: 4866
Joined: Wed Apr 11, 2018 5:09 pm

Re: My printer won't print from any browser! URGENT!

#9

Post by fehlix » Sat May 25, 2019 7:54 pm

sbcwinn wrote:
Sat May 25, 2019 7:16 pm
This was not happening originally. It just started suddenly.
When you press "Ctrl P" (or File->Print) when you have opened a browser, can print or not?
If you can print, then you can print from the browser.
If you are using a "web-app" and cannot print from with the web-app,
then something with your web-app is not working.
As we don't know what browser or what web-app are involved, so I guess not easy
to track down the show stopper.
:puppy:
Gigabyte Z77M-D3H, Intel Xeon E3-1240 V2 (Quad core), 32GB RAM,
GeForce GTX 770, Samsung SSD 850 EVO 500GB, Seagate Barracuda 4TB

User avatar
JayM
Qualified MX Guide
Posts: 2116
Joined: Tue Jan 08, 2019 4:47 am

Re: My printer won't print from any browser! URGENT!

#10

Post by JayM » Sat May 25, 2019 8:31 pm

People are trying to help you but you still haven't given us any detailed information about what exactly you're doing, what apps you're using to do it with, or anything at all, really, as you were asked to do four days ago. So far you haven't helped us to help you.

1. As fehlix suggested, open Firefox, go to google.com. then turn your printer on and press control+p on your keyboard and try to print that page. Does it print?

2. If so, what is the URL of your cloud service? If we could take a look at that we may be able to determine more information about the problem, for example if it uses a web-based application that the cloud provider has developed, perhaps it requires a specific web browser and/or version (it may be incompatible with the newer versions of Firefox, for example, in which case someone can talk you through reverting yours to an older version then pinning it so it won't get upgraded during the MX update process.) They might have some online documentation or a FAQ page, or perhaps a support forum, that may provide information about browser compatibility and/or about printing cloud-based documents hosted on that service.)

3. If the google page won't print from Firefox but other documents will print from within LibreOffice, Featherpad text editor, and so on then there's an issue with your Firefox that we'll try to help you to fix.
Please read How To Ask For Help and How to Break Your System.
MX User Manual: hold down ALT and press F1. Further information may be found in the MX Wiki.

Post Reply

Return to “Bugs and Non-Package Requests Forum”