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Frozen desktop & browser

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nalerive
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Joined: Sat Jul 27, 2013 10:03 am

Frozen desktop & browser

#1 Post by nalerive » Fri Oct 26, 2018 5:54 am

Hi all!

I've been having problems with my desktop environment, which also affects anything that involves opening a window (internet browser, file manager, terminal, etc.). I've tried running

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xfwm4
and that has helped to some extent: I can browse again, but my desktop still does not work (no clock widget, right click does nothing, no files visible).

Once I could not even see the cursor, so I run

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startx
and that worked, but
- I had the other desktop background (blue, with the little mouse)
- and after restart, the problem came back again.

I tried that again today, and so far so good (no clock & cpu widget, though): I can see my files and use the right click, but I am afraid the problem is not really fixed. Any idea what it might be?

For more details:

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Linux nalerive 4.15.0-1-amd64 #1 SMP Debian 4.15.4-1~mx17+1 (2018-02-23) x86_64 GNU/Linux
Thanks in advance!

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Richard
Posts: 2243
Joined: Fri Dec 12, 2008 10:31 am

Re: Frozen desktop & browser

#2 Post by Richard » Fri Oct 26, 2018 7:09 am

1. Did you check the md5sum of the ISO you downloaded?
2. If you can execute in a terminal

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sudo inxi -Fx
then copy and post the output in the forum
between </> tags then someone may be able to obtain some clue as to what has gone wrong?
MX18b1: Lenovo T430: Intel Ivy Bridge i5-3320M, 8GB RAM, 4.9.0-8-amd64, 119 GB SSD
MX18b1: Eee&AA1 NBs: Dual Core Atom N270, 1GB RAM, 4.9.0-8-686, 150 GB HDD
DoubleCmd/Thunar, LibO613, Dropbox, Vivaldi/Firefox, CherryTree, Vbox. LinuxCounter #208633

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nalerive
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Re: Frozen desktop & browser

#3 Post by nalerive » Tue Oct 30, 2018 11:44 am

Thanks for the quick reply, Richard!
On my laptop I run

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sudo inxi -Fx
and I got this:

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System:    Host: nalerive Kernel: 4.15.0-1-amd64 x86_64 bits: 64 compiler: gcc v: 6.3.0 
           Desktop: N/A Distro: MX-17.1_x64 Horizon March 14  2018 
           base: Debian GNU/Linux 9 (stretch) 
Machine:   Type: Laptop System: Acer product: Swift SF314-51 v: V1.09 
           serial: NXGKKEH0137110318B7200 
           Mobo: Acer model: M3_SK v: V1.09 serial: NBGKK1100J7100D5647200 UEFI [Legacy]: Insyde 
           v: 1.09 date: 05/17/2017 
Battery:   ID-1: BAT0 charge: 44.9 Wh condition: 44.9/48.3 Wh (93%) model: AC14B8K status: Full 
CPU:       Topology: Dual Core model: Intel Core i7-7500U bits: 64 type: MT MCP arch: Kaby Lake 
           rev: 9 L2 cache: 4096 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 23232 
           Speed: 800 MHz min/max: 400/3500 MHz Core speeds (MHz): 1: 800 2: 800 3: 800 4: 800 
Graphics:  Device-1: Intel driver: i915 v: kernel bus ID: 00:02.0 
           Display: server: X.Org 1.19.2 driver: modesetting unloaded: fbdev,vesa 
           resolution: 1920x1080~60Hz 
           OpenGL: renderer: Mesa DRI Intel HD Graphics 620 (Kabylake GT2) v: 4.5 Mesa 13.0.6 
           direct render: Yes 
Audio:     Device-1: Intel driver: snd_hda_intel v: kernel bus ID: 00:1f.3 
           Sound Server: ALSA v: k4.15.0-1-amd64 
Network:   Device-1: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter 
           driver: ath10k_pci v: kernel port: 3040 bus ID: 02:00.0 
           IF: wlan0 state: up mac: 58:00:e3:91:02:95 
Drives:    Local Storage: total: 476.94 GiB used: 86.17 GiB (18.1%) 
           ID-1: /dev/sda vendor: Micron model: 1100 MTFDDAV512TBN size: 476.94 GiB temp: 23 C 
Partition: ID-1: / size: 466.36 GiB used: 86.17 GiB (18.5%) fs: ext4 dev: /dev/sda1 
           ID-2: swap-1 size: 2.00 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/sda2 
Sensors:   System Temperatures: cpu: 37.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Info:      Processes: 184 Uptime: 17m Memory: 7.67 GiB used: 920.9 MiB (11.7%) Init: SysVinit 
           runlevel: 5 Compilers: gcc: 6.3.0 Shell: bash v: 4.4.12 inxi: 3.0.25 
And on my desktop computer, which also has the same problem:

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System:    Host: NataliaPC Kernel: 4.15.0-1-amd64 x86_64 bits: 64 compiler: gcc v: 6.3.0 
           Desktop: Xfce 4.12.3 Distro: MX-17.1_x64 Horizon March 14  2018 
           base: Debian GNU/Linux 9 (stretch) 
Machine:   Type: Desktop System: LENOVO product: 10FGS0TC00 v: ThinkCentre M900 serial: S4AK2626 
           Mobo: LENOVO model: 30BC v: SDK0J40700 WIN 3258066411168 serial: N/A 
           UEFI [Legacy]: LENOVO v: FWKT5AA date: 09/23/2016 
Battery:   Device-1: hidpp_battery_0 model: Logitech K780 Multi-Device Wireless Keyboard 
           charge: Full status: Discharging 
CPU:       Topology: Quad Core model: Intel Core i5-6500 bits: 64 type: MCP arch: Skylake-S 
           rev: 3 L2 cache: 6144 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 25536 
           Speed: 900 MHz min/max: 800/3600 MHz Core speeds (MHz): 1: 900 2: 900 3: 900 4: 900 
Graphics:  Device-1: Intel HD Graphics 530 driver: i915 v: kernel bus ID: 00:02.0 
           Display: server: X.Org 1.19.2 driver: modesetting unloaded: fbdev,vesa 
           resolution: 1920x1080~60Hz 
           OpenGL: renderer: Mesa DRI Intel HD Graphics 530 (Skylake GT2) v: 4.5 Mesa 13.0.6 
           direct render: Yes 
Audio:     Device-1: Intel Sunrise Point-H HD Audio driver: snd_hda_intel v: kernel 
           bus ID: 00:1f.3 
           Sound Server: ALSA v: k4.15.0-1-amd64 
Network:   Device-1: Intel Ethernet I219-LM driver: e1000e v: 3.2.6-k port: f040 bus ID: 00:1f.6 
           IF: eth0 state: up speed: 100 Mbps duplex: full mac: 4c:cc:6a:a7:71:d1 
Drives:    Local Storage: total: 465.76 GiB used: 65.76 GiB (14.1%) 
           ID-1: /dev/sda vendor: Seagate model: ST500DM002-1SB10A size: 465.76 GiB temp: 25 C 
Partition: ID-1: / size: 455.31 GiB used: 65.76 GiB (14.4%) fs: ext4 dev: /dev/sda1 
           ID-2: swap-1 size: 2.00 GiB used: 780 KiB (0.0%) fs: swap dev: /dev/sda2 
Sensors:   System Temperatures: cpu: 29.8 C mobo: 27.8 C 
           Fan Speeds (RPM): N/A 
Info:      Processes: 205 Uptime: 3h 20m Memory: 7.69 GiB used: 1.63 GiB (21.2%) Init: SysVinit 
           runlevel: 5 Compilers: gcc: 6.3.0 Shell: bash v: 4.4.12 inxi: 3.0.25
Any ideas?

Thanks in advance!

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Stevo
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Re: Frozen desktop & browser

#4 Post by Stevo » Tue Oct 30, 2018 4:26 pm

There's the option of switching from the modesetting video driver to the intel one in MX Tweak*. Or maybe it's some bug in our particular kernel, and a newer one installable from MX Package Installer would help (you keep the original kernel as a backup boot option).

MX Tweak just installs a /etc/X11/xorg.conf.d/20-intel.conf file, so if that somehow renders the GUI unbootable, boot to a text mode login and remove it after logging in:

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sudo rm /etc/X11/xorg.conf.d/20-intel.conf
and the system will revert to the default modesetting driver on the next boot.

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nalerive
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Re: Frozen desktop & browser

#5 Post by nalerive » Sun Nov 18, 2018 3:23 pm

Hi again,

I tried Stevo's suggestion:
</s>There's the option of switching from the modesetting video driver to the intel one in MX Tweak*<e>
Unfortunately, nothing happened, which I can see because I cannot access to my desktop through right click, only via file manager.
What should I do here?:
</s>maybe it's some bug in our particular kernel, and a newer one installable from MX Package Installer would help (you keep the original kernel as a backup boot option)<e>
Is there something different I could try via MX Package Installer?

FYI: I can still work on my laptop and desktop, but they keep crashing from time to time after booting. The only thing that still helps me to some extent is running

Code: Select all

xfwm4
but that hasn't solved the problem.

Thanks

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Stevo
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Joined: Fri Dec 15, 2006 8:07 pm

Re: Frozen desktop & browser

#6 Post by Stevo » Sun Nov 18, 2018 3:45 pm

Check the kernel section in MXPI for installing a recent kernel.

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