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Keyboard not recognised

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barnaby
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Keyboard not recognised

#1

Post by barnaby » Fri Jun 28, 2019 7:24 am

Recently I bought a new desktop computer, just the tower, not the keyboard or monitor. I installed MX v18.3 which works well. Suddenly, two days ago, the keyboard was not recognised, so I could not type in my password. The keyboard is plugged in to a USB port, so I tried a couple of other ports, but to no avail. I also have a laptop, running the same MX, so I tried the same keyboard on that. It worked just fine. I also have another, cheap, keyboard which I normally use with my laptop. (I don't like laptop keyboards.) So I tried that on my desktop and it worked just fine. That is what I am using now.
So, at the moment the situation is, my expensive keyboard, which was previously working well on the desktop, will work on the laptop but not on the desktop. The cheap keyboard will work happily on both. Since the two installations I have run some updates on both computers, and they are both marked as being up to date. I am a bit baffled as to where to look next, so any help would be much appreciated.

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Eadwine Rose
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Re: Keyboard not recognised

#2

Post by Eadwine Rose » Fri Jun 28, 2019 7:25 am

Does it work again when you boot from the liveUSB and work on that?
MX-18.3_x64 May 26 2019 * 4.19.0-5-amd64 ext4 Xfce 4.12.3 * 8-core AMD Ryzen 7 2700
Asus TUF B450-Plus Gaming UEFI * Asus GTX 1050 Ti Nvidia 390.116 * 2x16Gb DDR4 2666 Kingston HyperX Predator
Samsung 860EVO * Samsung S24D330 & P2250 * HP Envy5030

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JayM
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Re: Keyboard not recognised

#3

Post by JayM » Fri Jun 28, 2019 7:42 am

Please run MX Tools/Quick System Info, then right-click paste into a reply. (Quick System Info automatically copies the information to the clipboard and formats it properly for the forum so all you have to do is paste it.) If your mouse works on that computer you can use the "Onscreen" virtual keyboard to log into the forum to paste that information.

Also have you tried plugging the keyboard into a different USB port, or plugging it in repeatedly to clean the port's contacts?
Last edited by JayM on Fri Jun 28, 2019 8:36 am, edited 1 time in total.
Please read How To Ask For Help and How to Break Your System.
MX User Manual: hold down ALT and press F1. Further information may be found in the MX Wiki.

barnaby
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Re: Keyboard not recognised

#4

Post by barnaby » Fri Jun 28, 2019 7:53 am

Code: Select all

System:    Host: charlie Kernel: 4.19.0-5-amd64 x86_64 bits: 64 compiler: gcc v: 6.3.0 Desktop: Xfce 4.12.3 
           Distro: MX-18.3_x64 Continuum May 26  2019 base: Debian GNU/Linux 9 (stretch) 
Machine:   Type: Desktop System: Entroware product: Nyx v: ED03R6 serial: <filter> 
           Mobo: ASRock model: H310M-ITX/ac serial: <filter> UEFI: American Megatrends v: P3.10 date: 09/27/2018 
Battery:   Device-1: hidpp_battery_0 model: Logitech Wireless Mouse M525 charge: Full status: Discharging 
CPU:       Topology: Quad Core model: Intel Core i3-8100 bits: 64 type: MCP arch: Kaby Lake rev: B L2 cache: 6144 KiB 
           flags: lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx bogomips: 28800 
           Speed: 1675 MHz min/max: 800/3600 MHz Core speeds (MHz): 1: 800 2: 800 3: 800 4: 800 
Graphics:  Device-1: Intel vendor: ASRock driver: i915 v: kernel bus ID: 00:02.0 
           Display: x11 server: X.Org 1.19.2 driver: modesetting unloaded: fbdev,vesa resolution: 1920x1200~60Hz 
           OpenGL: renderer: Mesa DRI Intel UHD Graphics 630 (Coffeelake 3x8 GT2) v: 4.5 Mesa 18.2.6 direct render: Yes 
Audio:     Device-1: Intel vendor: ASRock driver: snd_hda_intel v: kernel bus ID: 00:1f.3 
           Sound Server: ALSA v: k4.19.0-5-amd64 
Network:   Device-1: Intel vendor: ASRock driver: e1000e v: 3.2.6-k port: efa0 bus ID: 00:1f.6 
           IF: eth0 state: up speed: 100 Mbps duplex: full mac: <filter> 
           Device-2: Intel driver: iwlwifi v: kernel port: efa0 bus ID: 02:00.0 
           IF: wlan0 state: down mac: <filter> 
Drives:    Local Storage: total: 232.89 GiB used: 22.64 GiB (9.7%) 
           ID-1: /dev/nvme0n1 vendor: Samsung model: SSD 970 EVO Plus 250GB size: 232.89 GiB 
Partition: ID-1: / size: 225.99 GiB used: 17.53 GiB (7.8%) fs: ext4 dev: /dev/nvme0n1p2 
           ID-2: swap-1 size: 2.00 GiB used: 0 KiB (0.0%) fs: swap dev: /dev/nvme0n1p3 
Sensors:   System Temperatures: cpu: 38.0 C mobo: N/A 
           Fan Speeds (RPM): N/A 
Repos:     Active apt repos in: /etc/apt/sources.list.d/antix.list 
           1: deb http://iso.mxrepo.com/antix/stretch stretch main
           Active apt repos in: /etc/apt/sources.list.d/debian-stable-updates.list 
           1: deb http://ftp.uk.debian.org/debian/ stretch-updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/debian.list 
           1: deb http://ftp.uk.debian.org/debian/ stretch main contrib non-free
           2: deb http://security.debian.org/ stretch/updates main contrib non-free
           Active apt repos in: /etc/apt/sources.list.d/mx.list 
           1: deb http://mxlinux.mirrors.uk2.net/packages/mx/repo/ stretch main non-free
           No active apt repos in: /etc/apt/sources.list.d/various.list 
           Active apt repos in: /etc/apt/sources.list.d/vivaldi.list 
           1: deb http://repo.vivaldi.com/stable/deb/ stable main
Info:      Processes: 192 Uptime: 1h 17m Memory: 7.46 GiB used: 1.09 GiB (14.6%) Init: SysVinit runlevel: 5 Compilers: 
           gcc: 6.3.0 Shell: bash v: 4.4.12 inxi: 3.0.33 

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JayM
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Re: Keyboard not recognised

#5

Post by JayM » Fri Jun 28, 2019 8:35 am

Eadwine Rose wrote:
Fri Jun 28, 2019 7:25 am
Does it work again when you boot from the liveUSB and work on that?
JayM wrote:
Fri Jun 28, 2019 7:42 am
Also have you tried plugging the keyboard into a different USB port, or plugging it in repeatedly to clean the port's contacts?
???
Please read How To Ask For Help and How to Break Your System.
MX User Manual: hold down ALT and press F1. Further information may be found in the MX Wiki.

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Eadwine Rose
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Re: Keyboard not recognised

#6

Post by Eadwine Rose » Fri Jun 28, 2019 12:04 pm

Eadwine Rose wrote:
Fri Jun 28, 2019 7:25 am
Does it work again when you boot from the liveUSB and work on that?



You installed your system using a liveUSB or liveDVD, right?

Put that in, boot from it and see if it works on that. If it does then something in your install went wonky.



A bunch of ??? isn't making it too clear what you want to know JayM ;)
MX-18.3_x64 May 26 2019 * 4.19.0-5-amd64 ext4 Xfce 4.12.3 * 8-core AMD Ryzen 7 2700
Asus TUF B450-Plus Gaming UEFI * Asus GTX 1050 Ti Nvidia 390.116 * 2x16Gb DDR4 2666 Kingston HyperX Predator
Samsung 860EVO * Samsung S24D330 & P2250 * HP Envy5030

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baldyeti
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Re: Keyboard not recognised

#7

Post by baldyeti » Fri Jun 28, 2019 2:09 pm

Does the keyboard (arrows) work in the BIOS and on the grub menu ? If yes, can you select a previous kernel from the "advanced" submenu and see if it works - perhaps the latest kernel upgrade broke your USB support or something ...

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