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SOLVED - WiFi network problem

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gonzo01
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SOLVED - WiFi network problem

#1 Post by gonzo01 » Wed May 30, 2018 12:57 am

New MSI laptop

no Function key for WiFi - manual only talks about Windows setup via software. No help wit MX Linux

installed WiFi radar - sees all open connections nearby but not my modem/router wifi - it is turned on with ethernet disconnected - ethernet works fine when connected.

not had this problem with old ( now dead) laptop also msi - 7 yrs old

HardInfo shows wlan0 - no data sent/received - no ip

hardware address (MAC) 86:f5:ce:0c:c8:46
MTU 1500
Last edited by gonzo01 on Fri Jun 01, 2018 11:43 pm, edited 1 time in total.

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Eadwine Rose
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Re: WiFi network problem

#2 Post by Eadwine Rose » Wed May 30, 2018 1:41 am

Hi and welcome. Please add your system hardware info to the post, it might make it easier to get help :)

You can find it in Menu - mx tools - quick system info
MX-17.1_x64 Horizon 14-3-2018 * 4.15.0-1-amd64 ext4 Xfce 4.12.3 * AMD Asus M4A785TD-V EVO AM3 * ASUS GF GT640-1GD5-L NVIDIA 384.130 * AMD Proc. Athl II X4 635, sAM3 * HDA ATI SB VT1708S An * 2x4Gb DDR3 1600 Kingst * 22" Samsung SyncM P2250 * HP F2280

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chrispop99
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Re: WiFi network problem

#3 Post by chrispop99 » Wed May 30, 2018 3:29 am

There is a lot of information about wireless problems in the manual.

Alt-F1 to open the manual, then Ctrl-F to search. Enter 'wireless' in the search box, then click the down arrow to go through the search results.

Chris
Test machines:
32-bit non-PAE - Thinkpad T41, 1.6GHz Pentium M, 1GB RAM.
32-bit PAE - DELL Latitude D610, 1.73GHz Pentium M, 2GB RAM.
64-bit - Lenovo T61, 2GHz Core 2 Duo, 2GB RAM
64-bit - Gigabyte Z77P-D3, Intel i3-3220, GeForce 8400 GS, 4GB PC3-12800.

linwinux

Re: WiFi network problem

#4 Post by linwinux » Wed May 30, 2018 3:38 am

gonzo01 wrote:
Wed May 30, 2018 12:57 am
New MSI laptop - no Function key for WiFi - manual only talks about Windows setup via software. No help wit MX Linux

installed WiFi radar - sees all open connections nearby but not my modem/router wifi - it is turned on with ethernet disconnected - ethernet works fine when connected.

HardInfo shows wlan0 - no data sent/received - no ip

hardware address (MAC) 86:f5:ce:0c:c8:46
MTU 1500
Sometimes the function key is hidden on the side, back, or bottom of the laptop. I've seen all three of these locations for on/off switches. On one of my older HP laptops the wifi light in the back, which appears to have no indentation or anything else, is actually also a switch. When I push on it gently, the wifi becomes enabled. If none of these are your solution, see if pressing the FN key along with a wifi symbol on your keyboard works. Last but not least, you say it's a new laptop ... certainly the documentation should have something about enabling the wifi on the laptop.

This is usually not an OS specific function, but rather a hardware function. As such, there's generally always a way to enable/disable wifi ... somewhere. But yeah, it would have been very helpful to know exactly which model laptop this is, as MSI only has tons of them out there ... ;)
Please remember to mark as solved if an answer here provided what you were looking for. Thank you.

.

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tascoast
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Re: WiFi network problem

#5 Post by tascoast » Wed May 30, 2018 3:44 am

I agree that a physical switch of some type will be present. Dr Google would typically return something relevant to "-Insert Laptop Brand Model- wifi switch" or similar.

Some sensor readouts such as Conky may not report wifi connections by default, if hardware does not respond to particular script requests, from my experience. :thumbup:
Lenovo ThinkCentre A58 4GBRAM, MX-16 RC1/MX14.04/MX-15.01/antiX16(64-bit)-Aspire One D255E 1.66GHz, 512KB cache, 1GB RAM-MX-15.01/W10

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LnoyBoy
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Re: WiFi network problem

#6 Post by LnoyBoy » Wed May 30, 2018 12:53 pm

On one of my MX installs, if I connected wired, then the next time I tried to use wireless, It wouldn't work.

To get wireless back, I had to open network manager and reselect wireless.

Not sure if this is your issue, but it's simple and easy thing to try.

Hope this helps someone.

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Stevo
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Re: WiFi network problem

#7 Post by Stevo » Wed May 30, 2018 3:49 pm

Debian's firmware packages are falling a bit behind current hardware releases--the new MSI I'm using has the Intel 9560 wi-fi chip, and that required manually downloading the wi-fi and Bluetooth firmware from the kernel github firmware repo and putting them in appropriate folders in /lib/firmware. I checked, and Ubuntu's differently named firmware packages (everything is in one big package) was already updated with those in their latest release.

But a simple "inxi -N" will at least give us something to start with!

gonzo01
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Re: WiFi network problem

#8 Post by gonzo01 » Wed May 30, 2018 11:09 pm

as requested

$ inxi -N
Network: Card-1: Intel Device 24fb driver: iwlwifi
Card-2: Qualcomm Atheros Killer E2400 Gigabit Ethernet Controller driver: alx
bill@laptop:~

have tried rebooting laptop/modem-router - my network still is not autodiscovered though neighbours wifi are listed.

laptop info from carton

msi Gaming Notebook
GF62 7RD - 1806AU
CPU INTEL CORE i7-7700HQ
NVIDIA GeForce GTX10504gb GDDR5
WLAN+BT COMBO MODULE

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Stevo
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Re: WiFi network problem

#9 Post by Stevo » Wed May 30, 2018 11:59 pm

If you can see your neighbor's wi-fi, it's on with the correct firmware and driver, so it's a matter of why your own is not visible.

Are you clicking "More Networks" in the drop-down list? Initially it lists them all in alphabetical order, not in order of signal strength, until you've connected onto one or more.

It seems to be an Intel 3168 card, based on the PCI ID number. You can also try

Code: Select all

sudo update-pciids
with a Net connection to update your PCI IDs and run inxi -N again to see if you get a better result.

gonzo01
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Re: WiFi network problem

#10 Post by gonzo01 » Thu May 31, 2018 1:34 am

Stevo

really appreciate the help

This particular laptop has been around for at least 1 1/2 years so I'd expect everything to work, though our friend Google shows many instances of problems with MSI Gaming laptops having problems with linux

Anyway, as you suggested:-

bill@laptop:~
$ sudo update-pciids
[sudo] password for bill:
Downloaded daily snapshot dated 2018-05-25 03:15:01

bill@laptop:~
$ inxi -N
Network: Card-1: Intel Dual Band Wireless-AC 3168NGW [Stone Peak] driver: iwlwifi
Card-2: Qualcomm Atheros Killer E2400 Gigabit Ethernet Controller driver: alx
bill@laptop:~

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