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HP Laserjet Pro M125nw stopped working

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jerry525
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HP Laserjet Pro M125nw stopped working

#1 Postby jerry525 » Sun Aug 27, 2017 10:29 am

Hello, my printer has been working fine but has recently stopped. I get print error message; "There was a problem processing the document". I've tried deleting the printer then installing again, reinstalling hplip but no joy. The scanner works fine & I can use it as a copier so I don't think the printer is faulty.
Can anyone help please?

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mw1649
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Re: HP Laserjet Pro M125nw stopped working

#2 Postby mw1649 » Mon Aug 28, 2017 3:44 am

Do you know if you ran updates prior to the problem arising?

In my experience, on more than one occasion HPLIP updates have caused issues with different HP printers.

What I now do is lock the HPLIP version (via Synaptic) on a working install.

Try reverting to an older version of HPLIP or maybe a newer update might fix the problem.

Mike
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Distro: MX-15_x64 Fusion 24 December 2015
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Intel 2nd Generation Core Processor Family Integrated Graphics Controller
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jerry525
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Re: HP Laserjet Pro M125nw stopped working

#3 Postby jerry525 » Mon Aug 28, 2017 4:58 am

Thanks Mike, yes I'm pretty sure it was due to updates.
How do I install an older version of HPlip?

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Eadwine Rose
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Re: HP Laserjet Pro M125nw stopped working

#4 Postby Eadwine Rose » Mon Aug 28, 2017 11:13 am

Have you checked to see if the printer is enabled?

Under print settings - configure printers (in the menu) you can see your printer. Right click on it and check if there is a checkmark next to enabled. If not, click on it to enable the printer.
mx16-1_x64 SMP MX 4.7.8-1mx16+3 2017-2-23 ext4 Xfce 4.12 * AMD Asus M4A785TD-V EVO AM3 * ASUS GeForce GT640-1GD5-L * AMD Proc. Athlon II X4 635, sAM3 * HDA ATI SB VT1708S Analog * 2x4Gb DDR3 1600 Kingst * 22" Samsung SyncMaster P2250 * HP DeskJ F2280

jerry525
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Re: HP Laserjet Pro M125nw stopped working

#5 Postby jerry525 » Tue Aug 29, 2017 4:13 am

Yes thanks, printer is enabled.
How do I install an older hplip package?

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Jerry3904
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Re: HP Laserjet Pro M125nw stopped working

#6 Postby Jerry3904 » Tue Aug 29, 2017 7:08 am

Please see Section 5.3.2 of the Users Manual.
Production: 4.7.0-0.bpo.1-amd64, MX-15 RC1, AMD FX-4130 Quad-Core, GeForce GT 630/PCIe/SSE2, 8 GB, Kingston SSD 120 GB and WesternDigital 1TB
Testing: AAO 722: 3.16-0-4-686-pae. MX-15, AMD C-60 APU, 4 GB

jerry525
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Re: HP Laserjet Pro M125nw stopped working

#7 Postby jerry525 » Tue Aug 29, 2017 7:43 am

I followed the manual but it installs the latest version even when I force it.

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Jerry3904
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Re: HP Laserjet Pro M125nw stopped working

#8 Postby Jerry3904 » Tue Aug 29, 2017 8:30 am

what is the output of

Code: Select all

apt-cache policy hplip
Also: you have to pin the lower package (next section in the Manual) or it will be immediately upgraded again.
Production: 4.7.0-0.bpo.1-amd64, MX-15 RC1, AMD FX-4130 Quad-Core, GeForce GT 630/PCIe/SSE2, 8 GB, Kingston SSD 120 GB and WesternDigital 1TB
Testing: AAO 722: 3.16-0-4-686-pae. MX-15, AMD C-60 APU, 4 GB

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timkb4cq
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Re: HP Laserjet Pro M125nw stopped working

#9 Postby timkb4cq » Tue Aug 29, 2017 2:00 pm

Hplip in MX-15 / MX-16 main hasn't been been updated since May.
The version in the testing repository (which you shouldn't leave active) was last updated July 9
So if this was due to a recent update, it's likely not the hplip package that's responsible.

If you're running version 3.16.11 then you have the version in the MX main repositories.
If you're running version 3.17.6 then you have the version in the MX testing repositories.
If you're running version 3.14.6 then you have the version in the debian repositories.
MSI 970A-G43 MB, AMD FX-6300 (six core), 16GB RAM, GeForce 730, Samsung 850 EVO 250GB SSD, Seagate Barracuda XT 3TB

jerry525
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Re: HP Laserjet Pro M125nw stopped working

#10 Postby jerry525 » Wed Aug 30, 2017 6:11 am

Jerry3904 wrote:what is the output of

Code: Select all

apt-cache policy hplip
Also: you have to pin the lower package (next section in the Manual) or it will be immediately upgraded again.

Code: Select all

$ apt-cache policy hplip
hplip:
  Installed: 3.16.11+repack0-1mx15+1
  Candidate: 3.16.11+repack0-1mx15+1
  Version table:
 *** 3.16.11+repack0-1mx15+1 0
        500 http://mxrepo.com/mx/repo/ mx15/main amd64 Packages
        100 /var/lib/dpkg/status
     3.16.10+repack0-1mx15+1 0
        500 http://mxrepo.com/mx/repo/ mx16/main amd64 Packages
     3.14.6-1+deb8u1 0
        500 http://ftp.us.debian.org/debian/ jessie/main amd64 Packages


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